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Many customers want the peace of mind, cost control and improved efficiencies of having Adesta operate and maintain their communication networks and security systems. Furthermore, if we built the system, we have intimate knowledge of all aspects of the system, vendors, and subcontractors, and prepared the documentation. This information will not only expedite repairs, but goes a long way toward preventing down time. Our operations and maintenance services can offer the following:
- Routine maintenance of equipment and facilities
- Emergency service restoration
- Network monitoring services and continuing network analysis
- Adds, moves, and changes of equipment
- Employee training
- Day-to-day provisioning, configuring, and reporting
- Complete and accurate record keeping including work order and trouble escalation procedures
Adesta owns and operates several Network Operations Control Centers (NOCCs). These master control centers consist of the infrastructure, equipment, and personnel necessary to provide our customers with first-class Internet connectivity 24 hours a day, seven days a week. Along with Adesta's state-of-the-art network and services management system, they are designed to provide the widest range of security, reliability, and speed. Our NOCC services and capabilities include the following:
- A dynamic display wall to help coordinate activities between multiple networks and systems by the NOCC technicians
- Round-the-clock staffing
- House offices for key permanent personnel, monitoring consoles, and all the servers and wide/local area network equipment needed to support the functions and services of the project
- Monitoring of network equipment alarms and remote site alarms such as power failure, low battery voltage, high or low temperature, and high humidity
- Sufficient electrical power back up to continue operations during a power outage
- Coordination of all maintenance activity and serving as a single point of contact for all network maintenance issues
- Monitoring, provisioning, storage, and disaster recovery to both government and enterprise customers
- Control and maintenance of network documentation
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